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News & Blog

August 11, 2023
Customer Experience, Subprime Auto Loans

Enhancing Ancillary Product Cancellations through Collaboration

  • By author-avatar Andrew Coffey
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In the dynamic world of auto financing, ancillary products play a pivotal role. These are supplementary offerings such as credit insura...

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August 04, 2023
Customer Experience, Subprime Auto Loans

Interview: Andrew Coffey on APR and Credit Health

  • By author-avatar Adrian Frattini
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To many, August is known as the peak season to purchase a new or used vehicle. Dealerships are clearing out their inventory to make roo...

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July 28, 2023
Outsourcing

Bespoke Loan Servicing and the Value of Personalization

  • By author-avatar Adrian Frattini
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The current economic landscape is prosperous but destitute. Thriving but languishing. Average American non-mortgage debt is at its lowe...

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July 14, 2023
Training & Development

The Productivity Paradox: Work Smarter, Not Longer

  • By author-avatar Adrian Frattini
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I worked in the retail and service industry for most of my early professional career. Every day, I would clock into my job and typicall...

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July 06, 2023
Company News

Meet Some of Our Newest Teammates

  • By author-avatar Adrian Frattini
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I started working at Servicing Solutions a little over a month and a half ago. Andrew Coffey reached out to me about an opportunity to ...

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June 28, 2023
Collections, Customer Experience, Customer Service, Outsourcing

Borrowers (and Lenders) are Gearing Up for the Return of Student Loan Repayments

  • By author-avatar Adrian Frattini
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Earlier this month, President Biden authorized a bill that suspended the US government's debt ceiling until 2025 to avoid the country's...

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June 16, 2023
Collections, Company News, Compliance, Customer Experience, Customer Service, Outsourcing, Subprime Auto Loans

Interview: Andrew Coffey Talks NAF Non-Prime Auto Financing Conference

  • By author-avatar Adrian Frattini
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Last week, Servicing Solutions attended the NAF Association’s 27th Annual Non-Prime Auto Financing Conference in Plano, TX. Our Chief R...

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June 09, 2023
Collections, Compliance, Outsourcing

Compliance: Mitigating Risk and Safeguarding Reputation in Loan Servicing

  • By author-avatar Andrew Coffey
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Staying compliant with laws and regulations as they evolve is critical to managing loan servicing operations for financial institutions...

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June 02, 2023
Collections, Compliance, Customer Experience, Customer Service, Outsourcing, Technology

Loan Servicing: Partnering with Experts

  • By author-avatar Andrew Coffey
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An efficient and effective collections process is crucial for businesses to maintain a healthy cash flow and minimize financial risk. M...

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Photo by Matthew Henry
May 25, 2023
Customer Experience, Customer Service, Subprime Auto Loans

Upgrade Your Customer Journey: Strategies for Servicing Subprime Auto Loans

  • By author-avatar Andrew Coffey
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Subprime Auto Loans pose a higher risk of default, making it critical for lenders to leverage effective loan servicing strategies. In t...

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Giving Back to the Community

In alignment with our ongoing commitment to community and environmental stewardship, Servicing Solutions hosted a meaningful Earth Day event this year at Bolsa Chica State Beach.

On a sunny California morning, employees from our local office teamed up with Surfrider Foundation North Orange County for a beach clean-up event to demonstrate our dedication to making a positive impact on the planet.

Feedback from employees suggests that the beach clean-up was well-received and provided a fulfilling way to give back to the community while fostering a culture of sustainability within the company.

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Servicing Solutions and its affiliated companies do not perform repossessions in any state, but contract with professional, fully vetted, and properly licensed (in states with licensure requirements) recovery agents.

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