Key Takeaways from The Auto Finance Summit
I recently spent three days at the Auto Finance Summit (AFS), a conference attended by thousands of the industry’s most innovative comp...
November 21, 2022
News & Blog
November 02, 2022
Buy Now Pay Later Growth Presents Challenges
According to research firm Technavio, the “Buy Now Pay Later” (BNPL) market is expected to grow by $41.83 billion from 2021 to 2026. ...
October 11, 2022
How To Reverse The Continued Drop in Customer Satisfaction
According to the American Customer Satisfaction Index (ACSI), American consumers are showing continued dissatisfaction with the level o...
October 03, 2022
Financial Literacy Education: Good For Lender Profitability
According to The Financial Brand, financial literacy has traditionally been viewed by banking and lending executives as “little more th...
September 22, 2022
Reduce Telecom Churn By Focusing On The Customer Experience
The telecom industry has long faced the critical challenge of retaining customers with an average churn rate of 27% (in some segments, ...
August 18, 2022
Consider Your Repossession Strategy as Auto Loan Delinquencies Rise
With more and more borrowers falling behind on their auto payments, the industry is starting to see a noticeable increase in repossessi...
August 10, 2022
CX Ratings Dip at Record Levels: How Can Your Brand Reverse That Trend?
According to Forrester's US 2022 Customer Experience Index rankings, customer satisfaction ratings fell for 19% of brands in 2022, rep...
August 04, 2022
Human Error: A Real (But Manageable) Threat to CX and Sensitive Data Security
According to a recent study by IBM, human error is the cause of a staggering 95% of all cybersecurity and data breaches. Another study...
July 05, 2022
Debt Collection During An Inflationary Economy
The New York Federal Reserve recently reported that household debt climbed to $15.8 trillion in the first quarter of 2022. This represe...
June 23, 2022
The Bilingual Customer Experience: It’s About More Than Just Language
From 2010-2020, the buying power of Hispanic Americans grew by 87%, compared to 51% for non-Hispanic consumers. It’s no secret that Sp...