The Benefits of Returning To the Physical Office
The debate over whether to have employees return to the office has been one of the most widely discussed business topics of the past fe...
April 28, 2022
News & Blog
March 07, 2022
The Benefits of a Nearshore/Domestic Contact Center Blend
The demand for nearshore contact center support has grown significantly in recent years, according to organizations such as Forrester R...
February 21, 2022
As Consumer Debt Rises, Have a Collections Action Plan
According to the Federal Reserve Bank of New York, total U.S. household debt grew by more than $1 trillion to a total of $15.6 trillion...
February 02, 2022
Why Empathetic Leadership Makes Good Business Sense
The business climate of 2021 will long be known for what’s been dubbed “The Great Resignation.” With an average of 3.9 million workers...
January 20, 2022
Telecom CX Is Key To Diminishing Churn
With an average annual churn rate of 27% (in some segments, it rises to well above 50%), the telecom industry has long been faced with ...
January 13, 2022
Financial Services CX: Customer-Centric Strategy is Crucial
According to a Harvard Business Review survey, 64% of financial services companies consider improving the customer experience to be a T...
January 07, 2022
Use Teamwork To Develop Leaders
“Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things the...
December 01, 2021
Evolving From The Feedback Economy To The CX Economy
The Feedback Economy. A common (perhaps even overused) buzzword in today’s business climate, it is often discussed as one of the most c...
October 16, 2021
Consumer Complaints Are Largely Avoidable
Complaints to the Consumer Financial Protection Bureau (CFPB) jumped nearly 54% in 2020. And recently revealed data from WebRecon LLC r...
September 16, 2021
Building Customer Relationships During The 5th Industrial Revolution
According to the World Economic Forum, we are standing at the threshold of the 5th Industrial Revolution (5IR).
Loosely described ...