News & Blog

January 22, 2020

Why You Should Be Using Service Level Agreements

By Servicing Solutions

Over the past 10 years, compliance has become an even more important consideration for companies in the auto finance industry. One of ...

January 09, 2020

Company News, Customer Service

2020 – A Clear Picture or Cloudy Forecast?

By Servicing Solutions

During my thirty year tenure in sales, sales management and leadership with organizations like Xerox, MCI and Fox/Paramount, I have see...

December 09, 2019

Company News

ABS Slowdown Expected As Year-End Approaches

By Servicing Solutions

“As ABS volume has increased year over year, Auto Finance News is reporting a slow down to come as year-end approaches. Now is the time...

October 01, 2019

Compliance, Training & Development

Compliance Training: Make It Personal

By Servicing Solutions

I recently came across an article from The Association for Talent Development about Compliance Training. It does a great job of explai...

August 29, 2019

Customer Service, Training & Development, Uncategorized

Harvard Business Review: Happy and Engaged Employees Lead to Customer-First Attitude

By Servicing Solutions

Harvard Business Review has published new research suggesting that if companies truly want to have a customer-first attitude, they need...

August 27, 2019

Company News

No, A.I. is not replacing all human call center workers

By Servicing Solutions

It’s no secret that the use of AI in call centers is a hot topic. In fact, we’ve been at the forefront of this discussion here at Serv...

August 26, 2019

Compliance, Technology

Is your company ready for new CFPB collection call limitations?

By Servicing Solutions

The Consumer Finance Protection Bureau is ready to implement new regulations to limit the frequency of collection calls to consumers. ...

August 14, 2019

Company News

Servicing Solutions Included in Special Finance 175

By Servicing Solutions

Servicing Solutions is pleased to announce that we have been included in this year’s “Special Finance 175” from SubPrime Auto Finance N...

August 07, 2019

Company News, Customer Service, Fintech, Technology

Innovation Is Shaping The Auto Industry

By Servicing Solutions

I recently took part in a panel discussion at the Automotive Intelligence Summit, a C-level meeting of the minds for executives at comp...

July 18, 2019

Company News, Fintech

The Practical Uses of A.I. in Auto Loan Collections and Servicing

By Servicing Solutions

Sean Bennett, our Vice President of Business Technology, will headline a panel next week at the Automotive Intelligence Summit. Titl...

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