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Home » Archive by Category "Uncategorized" (Page 2)
February 15, 2023
Uncategorized

Balancing Personalized CX With Consumer Privacy Concerns

  • By author-avatar Robert Caracciola
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In recent blog posts, we’ve focused quite a bit on the need for brands to focus on creating personalized customer experiences. This sho...

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February 09, 2023
Company News, Customer Service, Uncategorized

Predictive Service: The Key To Happy Customers

  • By author-avatar Andrew Coffey
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As I have pointed out in previous blog posts, customer expectations related to the level and speed of service they receive from brands ...

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January 19, 2023
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Navigating the Choppy Waters of Distressed Borrower Relations: Best Practices for Portfolio Servicers

  • By author-avatar Andrew Coffey
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As a loan servicer and customer care partner to lenders across all asset classes and credit profiles, Servicing Solutions has firsthand...

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January 11, 2023
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How Inflation Affects Customer Experience Expectations

  • By author-avatar Stephanie O'Neal
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2022 will be remembered for inflation rates that soared to as high as 9%, a figure that the United States has not experienced since the...

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November 02, 2022
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Buy Now Pay Later Growth Presents Challenges

  • By author-avatar Robert Caracciola
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According to research firm Technavio,  the “Buy Now Pay Later” (BNPL) market is expected to grow by  $41.83 billion from 2021 to 2026. ...

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October 03, 2022
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Financial Literacy Education: Good For Lender Profitability

  • By author-avatar Andrew Coffey
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According to The Financial Brand, financial literacy has traditionally been viewed by banking and lending executives as “little more th...

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September 22, 2022
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Reduce Telecom Churn By Focusing On The Customer Experience

  • By author-avatar Cesar Guzman
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The telecom industry has long faced the critical challenge of retaining customers with an average churn rate of 27% (in some segments, ...

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August 18, 2022
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Consider Your Repossession Strategy as Auto Loan Delinquencies Rise

  • By author-avatar Louis Ochoa
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With more and more borrowers falling behind on their auto payments, the industry is starting to see a noticeable increase in repossessi...

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August 10, 2022
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CX Ratings Dip at Record Levels: How Can Your Brand Reverse That Trend?

  • By author-avatar John J. Cruz
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According to Forrester's  US 2022 Customer Experience Index rankings, customer satisfaction ratings fell for 19% of brands in 2022, rep...

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August 04, 2022
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Human Error: A Real (But Manageable) Threat to CX and Sensitive Data Security

  • By author-avatar Kristin Andreasen
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According to a recent study by IBM, human error is the cause of a staggering 95% of all cybersecurity and data breaches.  Another study...

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Giving Back to the Community

In alignment with our ongoing commitment to community and environmental stewardship, Servicing Solutions hosted a meaningful Earth Day event this year at Bolsa Chica State Beach.

On a sunny California morning, employees from our local office teamed up with Surfrider Foundation North Orange County for a beach clean-up event to demonstrate our dedication to making a positive impact on the planet.

Feedback from employees suggests that the beach clean-up was well-received and provided a fulfilling way to give back to the community while fostering a culture of sustainability within the company.

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Servicing Solutions and its affiliated companies do not perform repossessions in any state, but contract with professional, fully vetted, and properly licensed (in states with licensure requirements) recovery agents.

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