Telecom CX Is Key To Diminishing Churn
With an average annual churn rate of 27% (in some segments, it rises to well above 50%), the telecom industry has long been faced with ...
January 20, 2022
News & Blog
January 13, 2022
Financial Services CX: Customer-Centric Strategy is Crucial
According to a Harvard Business Review survey, 64% of financial services companies consider improving the customer experience to be a T...
January 07, 2022
Use Teamwork To Develop Leaders
“Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things the...
December 01, 2021
Evolving From The Feedback Economy To The CX Economy
The Feedback Economy. A common (perhaps even overused) buzzword in today’s business climate, it is often discussed as one of the most c...
October 16, 2021
Consumer Complaints Are Largely Avoidable
Complaints to the Consumer Financial Protection Bureau (CFPB) jumped nearly 54% in 2020. And recently revealed data from WebRecon LLC r...
September 16, 2021
Building Customer Relationships During The 5th Industrial Revolution
According to the World Economic Forum, we are standing at the threshold of the 5th Industrial Revolution (5IR).
Loosely described ...
August 31, 2021
Listening Is Key To An Empathy-Driven Approach To Collections
Empathy. Understanding. Respect. Concern. Trust.
To the average person, these words are rarely associated with the debt collection i...
August 24, 2021
Staffing Leads List of Contact Center Challenges
According to Contact Center Pipeline, contact centers are facing a whole new set of challenges in 2021. In their survey of more than 25...
July 26, 2021
Consumers Want Choice, Not Inflexibility, From Contact Centers
As self-service technologies and artificial intelligence tools continue to grow in prominence within the customer experience industry, ...
July 21, 2021
Servicing Solutions Adds Industry Veteran Jeremy Hettman
Servicing Solutions is pleased to announce the addition of Jeremy Hettman as Vice President of Sales.
Jeremy brings nearly 20 years ...