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July 26, 2021

Consumers Want Choice, Not Inflexibility, From Contact Centers

By Andrew Coffey

As self-service technologies and artificial intelligence tools continue to grow in prominence within the customer experience industry, ...

July 21, 2021

Uncategorized

Servicing Solutions Adds Industry Veteran Jeremy Hettman

By Andrew Coffey

Servicing Solutions is pleased to announce the addition of Jeremy Hettman as Vice President of Sales. Jeremy brings nearly 20 years ...

May 04, 2021

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CEO Commentary: Subprime Auto Delinquencies On The Rise

By Louis Ochoa

According to the Wall Street Journal, 10.9% of subprime borrowers with outstanding auto loans or leases are more than 60 days past due,...

April 05, 2021

Compliance, Customer Service, Outsourcing, Technology, Training & Development, Uncategorized

Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration

By Andrew Yudin

From auto repair or home improvement in our personal lives, to accounting or marketing services in our professional lives, the decision...

December 22, 2020

Uncategorized

The Roles of Technology and Empathy in The Contact Center

By Sean Bennett

We’ve all heard about a wave of emerging technologies that fall under the Artificial Intelligence (AI) and Digital Transformation umbre...

December 10, 2020

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The Impact of A Relational BPO Partnership

By Servicing Solutions

Situation Analysis ThunderRoad Financial is a premier indirect lender in the Powersports industry. Although the company was experien...

November 30, 2020

Uncategorized

What Type of Relationship Do You Want With a BPO?

By Andrew Yudin

In my last blog post, I outlined four fundamental considerations for selecting the right business process outsourcing (BPO) partner for...

November 16, 2020

Uncategorized

Sean Bennett: Auto Remarketing 40 Under 40 Award Winner

By Andrew Coffey

We are excited to announce that our Vice President of Business Technology, Sean Bennett, has been included in Auto Remarketing’s annual...

October 29, 2020

Uncategorized

What Covid Has Taught Us About Business Continuity Planning

By Cesar Guzman

The Covid-19 experience has certainly taught us all many lessons. Perhaps none more important than the need to have a Business Contin...

October 12, 2020

Uncategorized

How To Choose the Right Outsourcing Partner

By Andrew Yudin

In my last blog post, “Is Outsourcing the Right Strategy for My Company?," I shared the most important points for a company to consider...

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