Managing a Suddenly Remote Workforce
Like many businesses, Servicing Solutions became a remote workforce virtually overnight as a result of COVID-19.
Thankfully, as a co...
April 15, 2020
Customer Service
March 16, 2020
What Robert Herjavec Learned From Being A Debt Collector
Robert Herjavec, of Shark Tank fame, recently published a blog post titled: "The Basics of Business: What I Learned as a Debt Collector...
January 22, 2020
Why You Should Be Using Service Level Agreements
Over the past 10 years, compliance has become an even more important consideration for companies in the auto finance industry.
One of ...
January 09, 2020
2020 – A Clear Picture or Cloudy Forecast?
During my thirty year tenure in sales, sales management and leadership with organizations like Xerox, MCI and Fox/Paramount, I have see...
August 29, 2019
Harvard Business Review: Happy and Engaged Employees Lead to Customer-First Attitude
Harvard Business Review has published new research suggesting that if companies truly want to have a customer-first attitude, they need...
August 07, 2019
Innovation Is Shaping The Auto Industry
I recently took part in a panel discussion at the Automotive Intelligence Summit, a C-level meeting of the minds for executives at comp...
June 27, 2019
What Does Customer Obsession Mean To Us?
Our EVP of Sales & Marketing, Jeff Swisher, recently shared some examples of what real and genuine customer obsession (not just cus...
May 21, 2019
Industry Veteran Tannie Williams Joins Servicing Solutions
Servicing Solutions is pleased to announce the addition of industry veteran Tannie Williams as Department Manager—Bankruptcy, Consumer ...
February 12, 2019
Hiring The Right Collections Professionals is a Key to a Portfolio’s Success
The overall success of any portfolio depends greatly on efficient processes and having the right people to execute on those processes. ...
January 28, 2019
Servicing Solutions Chooses Interactions Intelligent Virtual Assistant to Enhance the Customer Experience
Servicing Solutions today announced that it is partnering with Interactions, LLC, the leading provider of Intelligent Virtual Assistant...