What Stay At Home Orders Mean For Call Centers
Many states, including California, New York and Pennsylvania, have issued “Stay At Home” orders due to COVID-19, and this is something ...
March 23, 2020
News & Blog
March 16, 2020
What Robert Herjavec Learned From Being A Debt Collector
Robert Herjavec, of Shark Tank fame, recently published a blog post titled: "The Basics of Business: What I Learned as a Debt Collector...
February 05, 2020
Consider your Remarketing Strategy in Light of Used Vehicle Market Fatigue
In a recent video commentary, KAR Global’s Chief Economist Tom Kontos reported that after seven months of consecutive average wholesale...
January 22, 2020
Why You Should Be Using Service Level Agreements
Over the past 10 years, compliance has become an even more important consideration for companies in the auto finance industry.
One of ...
January 09, 2020
2020 – A Clear Picture or Cloudy Forecast?
During my thirty year tenure in sales, sales management and leadership with organizations like Xerox, MCI and Fox/Paramount, I have see...
December 09, 2019
ABS Slowdown Expected As Year-End Approaches
“As ABS volume has increased year over year, Auto Finance News is reporting a slow down to come as year-end approaches. Now is the time...
October 01, 2019
Compliance Training: Make It Personal
I recently came across an article from The Association for Talent Development about Compliance Training. It does a great job of explai...
August 29, 2019
Harvard Business Review: Happy and Engaged Employees Lead to Customer-First Attitude
Harvard Business Review has published new research suggesting that if companies truly want to have a customer-first attitude, they need...
August 27, 2019
No, A.I. is not replacing all human call center workers
It’s no secret that the use of AI in call centers is a hot topic. In fact, we’ve been at the forefront of this discussion here at Serv...
August 26, 2019
Is your company ready for new CFPB collection call limitations?
The Consumer Finance Protection Bureau is ready to implement new regulations to limit the frequency of collection calls to consumers. ...